Surveys Archives |

Visual Forms with INI FormStudio™ Simplify Self-Service Response Collection

Interactive Northwest, Inc. Application Supports Leading Transcription Engines and Speech-to-Text TUALATIN, Ore.— Contact center solutions developer Interactive Northwest, Inc. (INI) has released INI FormStudio™, an Interactive Voice Response (IVR) survey and response collection application that supports voice and visual interfaces and

Caller Satisfaction Feedback Drives Community Care Call Center Excellence

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Community Care Behavioral Health Organization, a non-profit managed care organization for mental health and substance use disorders, provides services for medical assistance members in more than half of the counties in Pennsylvania. Their customer service call center is a 47-agent,

Government Agency Ensures Customer Satisfaction with INI AudioForms™ Surveys

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A major government agency’s contact center, which handles thousands of calls every month, wanted to ensure it continued delivering quality customer service to its inbound callers. To do so, it needed to find an easy way to gather honest feedback.