outbound notification Archives |

INI OutboundStudio™ Helps Avaya Contact Center Customers Boost Proactive Notification Strategy

INI OutboundStudio™ now rated “Avaya Compliant” with Avaya OneCloud™ CCaaS solutions TUALATIN, Ore. – November 4, 2021 — Interactive Northwest, Inc. (INI), a leading contact center solutions developer and integrator, today announced that its INI OutboundStudio™ solution is compliant with key

Time to Rethink your Outbound Strategy?

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By Glen Taylor Over the past several years, many customers who could benefit from agent-based dialing have been unwilling to consider it because of the Telephone Consumer Protection Act (TCPA). The TCPA statute makes calls or texts to mobile numbers

Enhance Proactive Notifications with INI OutboundStudio™

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New Interactive Northwest, Inc. (INI) product enhances the functionality of Avaya Proactive Outreach Manager TUALATIN, Ore.—Oct. 13, 2020—Contact center solutions developer and integrator Interactive Northwest, Inc. (INI) is offering Avaya contact centers a way to expand their outbound notification strategy

BWP Protects Revenue with Outbound Messaging

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Burbank Water and Power (BWP) is a not-for-profit organization owned by the citizens of Burbank whose mission is to provide reliable, affordable and sustainable water and electric services to the community. Like most public utilities, the drain in resources BWP