messenger Archives |

Are You Keeping In Touch with Your Customers?

by Glen Taylor [frame align=”right” width=”211″ height=”300″ src=”https://www.interactivenw.com/wp-content/uploads/2015/03/smart-phone-illustration.png”] I have a friend who texts me about once a week with a simple message, “Dinner tonight?” About half of the time I’m not available, but when I am, we grab a

INI Introduces INI Messenger™, Automated Proactive Outbound Messaging Application

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI Messenger, a highly configurable proactive notification and outbound messaging solution designed to enhance the

An Ounce of Prevention

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by Interactive Northwest, Inc. [frame align=”right” width=”184″ height=”191″ src=”https://www.interactivenw.com/wp-content/uploads/2014/08/HiRes-smartphone-ringing-290×300.jpg”]The Case for Outbound Communication No doubt you’ve heard the sage advice, “an ounce of prevention is worth a pound of cure.” When it comes to customer satisfaction, however, there really is

Getting the Most Out of your Contact Center Part 2

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by Interactive Northwest, Inc. Enhance your Contact Center for Profitability In the first article of our three part series, Getting the Most Out of Your Contact Center, we emphasized the importance of enhancing the customer experience, the heartbeat of the

Getting the Most out of your Contact Center Part 1

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by Glen Taylor Let’s Face It, We Love Automation! Think about it: how many of us choose to go to the bank to withdraw money when we can access an ATM? Would you wait in line for an airline ticketing

Conquering the Telephone Consumer Protection Act

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Strengthen customer relationships without violating the TCPA Keeping in touch with your client base is critical to the success of your business. Unfortunately, pending amendments to the Telephone Consumer Protection Act (TCPA)

INI’s latest outcalling product leverages Avaya technical advances for superior results

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Author: Russell Neville INI has long provided outcalling applications to our clients, enabling them to proactively contact their customers for a variety of needs such as emergency notification, appointment reminders, surveys, account protection services and more. INI AutoCallX, our latest