IVR Archives | Page 2 of 2 |

Outbound Reminders Lessen No-Shows for RWJBarnabas Health

Large organizations with a lot of operational and logistical pieces can find it difficult to deliver consistent customer contact experiences due to their unique specialties and contact needs. Such was the case with Robert Wood Johnson Health System –now RWJBarnabas

How DriveTime Improved ROI through Intelligent Call Routing

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Headquartered in Phoenix, Arizona, DriveTime operates more than 140 auto dealerships across the country and relies on effective inbound call routing to properly conduct business at their headquarters facility. Without a proper IVR in place, DriveTime struggled. Many callers reached

Callback Solution is a Winner for Large Healthcare System

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Like many healthcare systems, this West Coast-based healthcare provider needed a comprehensive solution that would help manage call volumes in their busy call centers. With 34 acute care hospitals, 600 physician clinics and 1.5M health plan members, the need for assistance

ATS Drives Down Costs in the Contact Center

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Headquartered in Mesa, Arizona, ATS provides traffic solutions designed to enhance safety and convenience on US roadways. The contact center primarily handles status inquiries and payment transactions for traffic citations and toll-related fees. When ATS began researching options to maximize

BWP Protects Revenue with Outbound Messaging

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Burbank Water and Power (BWP) is a not-for-profit organization owned by the citizens of Burbank whose mission is to provide reliable, affordable and sustainable water and electric services to the community. Like most public utilities, the drain in resources BWP

INI Celebrates 20 Years Providing Innovative Self-Service IVR Solutions

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Tualatin, OR, June 7, 2012 – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and systems integration software, today announced that 2012 marks its 20th anniversary. From its beginnings