Simplify your AEP deployments with services from INI.
INI’s services offerings are the result of years of experience designing and implementing self-service solutions for Avaya contact centers. Our extensive knowledge of Avaya Experience Portal makes us uniquely equipped to handle all types of deployments, inbound and outbound.
Our involvement doesn’t end with handing off a fully configured product—we also deliver the training and support needed for long-term success. This comprehensive approach ensures that partners, customers, and end users alike achieve the highest level of satisfaction.
Avaya Callback Assist
For many contact centers facing staffing and call volume issues, offering callback provides an improved customer experience and better agent utilization. Avaya Callback Assist (CBA) is designed to meet these challenges while simultaneously decreasing abandonment rate, handle time, traffic spikes, and telecom costs.
INI’s extensive knowledge of all facets of callback design—from H.323 to SIP, immediate versus scheduled, Customer First versus Agent First configurations, and beyond—makes us uniquely equipped to handle all types of customer deployments.
Avaya Proactive Outreach Manager
Outbound campaigns built on Avaya Proactive Outreach Manager (POM) help organizations minimize demand on agents, improve efficiency, and protect revenue streams. With its full-featured campaign management and out-dialing engine, Avaya POM provides seamless integration between inbound and outbound communications via voice, SMS and email.
INI’s complete outbound practice is the result of years of experience designing and implementing outbound solutions on the powerful Avaya POM platform. Whether automated or agent-based, preview or predictive, phone-based or omni-channel, no campaign is too complex for our team of outbound experts.
Avaya Survey Assist
The ability to collect and manage customer feedback is a key requirement for today’s contact centers. Avaya Survey Assist allows organizations to create and deploy surveys for multi-channel use via a web-based administration interface, and seamlessly integrates to Avaya Proactive Outreach Manager for outbound voice and SMS interactions.
INI can assist with your Survey Assist implementation by providing a full suite of services to design, configure, and deploy effective surveys that encourage higher response rates and produce valuable, actionable results.
Avaya Dynamic Self Service
Organizations requiring flexibility in a self-service IVR can utilize Avaya Dynamic Self Service (DSS) to quickly create and deploy inbound voice applications. DSS, built on top of Avaya Experience Portal and Orchestration Designer, provides contact center administrators with an easy-to-use web administration tool for call flow creation.
Decades of experience designing user friendly self-service applications makes INI the ideal partner for DSS deployments. INI can assist with all aspects of your DSS needs, from requirements to installation, configuration, and testing.
Avaya Business Rules Engine
Avaya Business Rules Engine (BRE) provides a centralized decision engine for defining and managing complex customer engagement strategies. By acting as a single platform for omni-channel decisions, voice, email, chat, and social media can use centralized business rules configuration to send the customer to the next step.
INI can assist with installation, configuration, script development, and deployment of BRE into your Avaya contact center environment.
For more information on INI services for Avaya contact centers, drop us a line via our Contact page.