INI leverages decades of contact center experience to offer you a full suite of professional services designed to help prioritize and realize your self-service goals. Whether it’s product installation, platform configuration, or custom development, we’ve got the expertise to deliver.

  Avaya Product Services 

INI’s extensive knowledge of Avaya Experience Portal makes us uniquely equipped to handle all types of deployments, both inbound and outbound.  Installation, configuration, training, and support for Avaya’s popular AEP products will have you up and running in no time.

Callback Consulting

Configuration of callback queues is a complex task that often requires equal parts art and science. INI can identify creative opportunities to boost your callback ROI with queue tune-ups, customized report analysis, and a configuration approach that meets both operational and business objectives.

  Conversational IVR

From user interface design to application tuning, we utilize industry best practices and leading conversational AI tools to ensure callers have the most effortless and elegant customer experience possible.

  Custom Development

INI engineers have decades of combined experience delivering custom software on a variety of platforms, including all major cloud services. Through utilization of industry standards and customized technology toolsets, we produce and test solutions that make customers–and companies–highly satisfied.

  Outbound Consulting

Developing a proactive contact center strategy is about more than just making outbound calls. Whether automated or agent-based, progressive or predictive, phone-based or omni-channel, no campaign is too complex for INI’s team of outbound experts.

 Patch Management Services

Mitigate risk in your Avaya IVR ecosystem with INI’s rigorous Platform Patch Management process.  This optional service helps ensure servers are up-to-date with the latest patches, and is available to all customers with a current INI Protection Plan.