Increase payment data security for onsite and work-from-home agents.
INI secure payment applications enable organizations to process customer payments without agent intervention, protecting callers’ sensitive financial data. Secure payment solutions by INI offer a highly configurable user interface, whether speech-enabled or touchtone, inbound or outbound. Our agent-assisted payment solutions allow agents to remain connected to the caller and receive real-time status updates at the desktop. Whatever your security concerns, INI has a payment solution to meet your needs.
Benefits
- Eliminates credit card exposure to agents
- Increases contact center PCI compliance
- Implements best practices to help mitigate risk
- Increases customer confidence and satisfaction
- Keeps agents informed and connected to callers
Features
- Speech-enabled and touchtone caller interfaces
- Seamless integration with many agent desktop clients
- Accepts new or stored credit card information
- Integrates to backend payment processing services
- Easy-to-use web administration interface
- Transactional reporting on a per-call basis