Take control of your CX strategy with customizable self-service.

INI Interactive Speech Attendant™ (ISA) allows organizations to design and deploy speech-enabled IVR applications without the need for custom development.  Featuring multi-tier menus, announcements, and configurable alerts, ISA provides a complete toolkit for the creation and deployment of self-service applications. ISA’s web-based administration interface simplifies the configuration of spoken commands, transfer destinations, business hours logic, and more.

Greet callers with a natural, speech-enabled front desk experience.

ISA offers a robust solution for organizations looking to replace deprecated name dialers such as Nuance OSA. It allows callers to speak the name or department they wish to reach, providing a friendly and cost-effective solution to call routing.

With a built-in integration to common LDAP directories (such as Microsoft Active Directory) and user data import via CSV files, ISA flexes to meet any organization’s needs. Tools are included to launch and schedule automated directory imports, generate speech recognition grammars, identify missing application resources, and validate application behavior.

ISA delivers a natural user experience that promotes higher customer satisfaction and better corporate branding.  ISA’s full-featured administration dashboard puts organizations in control, allowing for highly customized handling of inbound calls.