Enhance Avaya POM campaigns with configurable notifications and responses.
INI OutboundStudio™ is a flexible outbound notification and messaging solution designed to enhance the functionality of the powerful Avaya Proactive Outreach Manager (POM) engine on the Avaya Experience Portal platform. INI OutboundStudio allows organizations to address all of the announcement needs of automated and agent-based campaigns as well as configure proactive notifications and responses for both voice and SMS channels, extending the standard capabilities of Avaya POM to a whole new level of functionality.
Benefits
- Improved operational efficiency for scheduling and appointments via user responses to notifications
- Better user experience through use of contact attributes such as language preference
- Increased user response options via speech, SMS, and touchtone, allowing for a more natural and convenient user interface
- More flexible campaign behavior for Answer Human and Answer Machine conditions
Features
- Easy-to-use web-based administration interface
- Consolidated campaign management
- One- and two-way SMS configuration
- Contact attribute-based behavior
- Speech recognition-enabled voice interface
- Flexible configuration of messages and menus
- Optional called party authentication