INI offers a wide range of contact center solutions that integrate seamlessly with back-end architecture, offering intelligent and elegant applications that quickly provide a measurable return on investment. Our solutions work with on-premise deployments and in all major cloud environments to meet your specific needs.

INI FormStudio™ [Surveys and Forms]

INI FormStudio simplifies data collection by automating voice-enabled and SMS surveys, reports, forms and more. The easy-to-use, web-based interface allows administrators to create and deploy inbound and outbound survey applications within minutes.

INI Interactive Speech Attendant™ [Dynamic Menus and Routing]

INI Interactive Speech Attendant offers a natural front desk and self-service menu experience suitable for any size or type of organization.  It includes a robust, highly-customizable administration interface and integrates to standard open LDAP directories for name and department dialing.

INI SureConnect™ [Callback]

INI SureConnect is a callback and queuing application that levels out call volume peaks. By allowing callers to leave the queue and request a callback, customer satisfaction is enhanced. Calls are distributed more evenly over time, maximizing agent productivity and contact center efficiency.

INI OutboundStudio™ [Outbound Communication]

INI OutboundStudio enhances the powerful Avaya Proactive Outreach Manager (POM) by allowing organizations to offer their outbound contacts a configurable menu of options for responding to proactive notifications.

INI LaunchPort™ [Advanced Call Routing]

INI LaunchPort provides a highly configurable and affordable option for intelligent call routing. INI LaunchPort routes callers to an appropriate resource based on predefined caller profiles, resulting in faster call resolution and an improved customer experience.