Eliminate application downtime with a flexible call dispatching strategy.
INI EQuilibrium™ is an application dispatcher built specifically for the Avaya Experience Portal platform. It seamlessly directs inbound calls over multiple application servers, balancing the contact center, and virtually eliminating application downtime and the need for network load balancers. INI EQuilibrium creates an elegant, end-to-end uptime environment that meets a company’s needs for flexibility, reliability and scale.
Benefits
- Minimizes service interruptions
- Alerts administrators to issues via alarm messages
- Centralizes administration
- Eliminates the need to engage the networking team
- Provides server-aware load balancing
- Does not interfere with IVR applications
Features
- Manage multiple application servers
- Define application server “clusters”
- Dispatch application requests in ordered, round robin or random fashion
- Place an application server into a “maintenance state” for service
- Administer application directly from Experience Portal Manager
- Generate automated alarms when application servers’ status change
