Interactive Northwest, Inc. (INI) has provided system integration services and best-in-class interactive voice response (IVR), computer telephony integration (CTI), and self-service applications since 1992.
The INI approach emphasizes close collaboration with our clients and partners to create real-world solutions that reduce the cost of providing superior customer service. With deep technical experience and a broad understanding of vertical market requirements, we optimize each client’s contact center solutions for their business processes, existing infrastructure, and customer relationship goals. The result is superior application design and implementation and unparalleled customer satisfaction in self-service environments.
As a Technology Partner of the Avaya DevConnect Program, INI also leads the way for emerging contact center technologies, providing innovative yet highly stable solutions for on-premise and cloud-based platforms.
Expertise
Clients have turned to us for our expertise in designing, developing, deploying, and supporting self-service technologies. We provide:
- Solutions that give callers the ability to access important information via web services and custom backend integrations
- Intelligent call-routing applications specifically designed for contact center support
- Full suite of speech recognition services, including design and tuning, that improve the caller experience
- Survey and forms products to automate the mundane task of data collection
- Outbound notification applications that utilize presence information and multi-media channels such as voice, SMS, e-mail, and video
- Host transaction and payment processing capabilities with focus on PCI compliance
- Platform migration and deployment services on premise or in the cloud
Verticals
INI has broad experience with the operating environments and integration issues of key industries. We have developed highly successful self-service solutions for organizations in:
- Government – including multiple Federal, state and local departments and agencies that have significant interactions with consumers
- Healthcare – national and regional health systems that are recognized in their industry for leadership in applying technology to improve the delivery of care, as well as hospitals, physician groups, and specialty clinics
- Financial services – global banks and securities firms, regional and community banks, credit unions, and mortgage companies
- Insurance – major property/casualty and health insurance carriers in the nation
- Utilities – including traditional municipality provided services to communications service providers
- Other – leading aerospace and electronics manufacturers, national sports leagues, and global publishing houses