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INI Introduces INI Messenger™, Automated Proactive Outbound Messaging Application

TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI Messenger, a highly configurable proactive notification and outbound messaging solution designed to enhance the

Interactive Northwest, Inc. INI AudioForms Now Rated “Avaya Compliant”

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that INI AudioForms™ is compliant with key Contact Center solutions from Avaya, a global provider of business collaboration and

INI’s Glen Taylor Featured on Avaya Podcast Network

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Glen Taylor, Solutions Architect at Interactive Northwest, Inc., was recently interviewed at IAUGConverge 2014 about new trends in contact center automation by the Avaya Podcast Network. During the podcast, Glen highlights the increasing adoption of mobile technology and its integration

INI Security Article Featured in IAUG Insights Magazine

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TUALATIN, OR – Our recent article, Maintaining a Secure Avaya Platform, by Danette Craig, Vice President and General Manager at INI, has been published in the latest issue of the IAUG Insights magazine. This article provides best practices for keeping your

INI LaunchPort™ Optimized for LumenVox Automated Speech Recognizer

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced that INI LaunchPort™ now offers seamless integration with the most recent version of the LumenVox Automated SpeechRecognizer (ASR). INI

INI Becomes LumenVox’s First Certified Speech Solution Partner

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that they have become the first Certified Speech Solution Partner for LumenVox speech technology. The “LumenVox Skills Certification”