Articles Archives | Page 4 of 5 |

Are You Keeping In Touch with Your Customers?

by Glen Taylor [frame align=”right” width=”211″ height=”300″ src=”https://www.interactivenw.com/wp-content/uploads/2015/03/smart-phone-illustration.png”] I have a friend who texts me about once a week with a simple message, “Dinner tonight?” About half of the time I’m not available, but when I am, we grab a

Keeping Personal Data Private

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by Maria Simonton [frame align=”right” width=”310″ height=”387″ src=”https://www.interactivenw.com/wp-content/uploads/2015/02/iStock_000007765546XSmall_credit-card-security-lock.jpg”]In an age that is rife with fraud and data breaches, consumers have become increasingly sensitive about sharing personal information with others. And with good reason—according to the Bureau of Justice Statistics, 14

How Does Intelligent Call Routing Work?

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by Interactive Northwest, Inc. Do you ever find yourself longing for the good old days when you’d call a company and get an overly cheerful switchboard operator who would ask you several questions and then direct your call to an

Increasing User Adoption of Self-Service Applications

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by Maria Simonton [frame align=”right” width=”200″ height=”142″ src=”https://www.interactivenw.com/wp-content/uploads/2014/11/Users.jpg”] “Operator.” “Agent.” Press zero. We’ve all been there—engaged in a desperate attempt to break out of an awkward automated system to speak with a real person. But contact center supervisors and helpdesk

Callback: A Win/Win for You and Your Callers

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by Interactive Northwest, Inc. Your Call is Very Important to Us [frame align=”right” width=”300″ height=”226″ src=”https://www.interactivenw.com/wp-content/uploads/2014/11/HangingGears-300×226.jpg”]Wait, is this 1990? Let’s face it; none of us likes to wait on hold. In this technological age, customers demand efficiency from the organizations

Implementation Services You Can Depend On

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. [frame align=”right” width=”250″ height=”250″ src=”https://www.interactivenw.com/wp-content/uploads/2014/10/a5715653-8b29-4813-8517-1290c0336c09.jpg”] Driven to help you succeed! INI is committed to delivering effective solutions that drive value to our clients. It is important to us that our business partners

The Compelling ROI of Password Reset Automation

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by Interactive Northwest, Inc. Research Concludes Password Reset Automation Yields Big Savings [frame align=”right” width=”216″ height=”304″ src=”https://www.interactivenw.com/wp-content/uploads/2014/10/IDResetPromoLogo.jpg”]What if your enterprise-level organization could save upwards of 20%-30% per year on IT helpdesk expenses while substantially reducing the workload of helpdesk staff? It

An Ounce of Prevention

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by Interactive Northwest, Inc. [frame align=”right” width=”184″ height=”191″ src=”https://www.interactivenw.com/wp-content/uploads/2014/08/HiRes-smartphone-ringing-290×300.jpg”]The Case for Outbound Communication No doubt you’ve heard the sage advice, “an ounce of prevention is worth a pound of cure.” When it comes to customer satisfaction, however, there really is

5 Steps to an Effective Customer Feedback Program

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by Interactive Northwest, Inc. Turn Up the Dial on Customer Satisfaction [frame align=”right” width=”300″ height=”300″ src=”https://www.interactivenw.com/wp-content/uploads/2014/07/CSAT.jpg”] Customer satisfaction is a key component to business success. Whether your organization is a retail brand selling products, a professional services firm providing differentiated

3 Ways to Measure Customer Satisfaction

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by Interactive Northwest, Inc. [frame align=”right” width=”242″ height=”201″ src=”https://www.interactivenw.com/wp-content/uploads/2014/02/iStock_000021894847Small_notebook-and-graph.jpg”] In our recent article, 5 Ways to Reduce Customer Effort, we considered the alarming numbers around customer satisfaction and offered suggestions for improvement. With 59% of customers claiming medium to high