Proven Solutions For Helpdesk Efficiency – An Untapped Vertical

By Interactive Northwest, Inc. It’s not uncommon to pick up the phone in an attempt to solve a problem. Even within a company, employees frequently make a call when they want a new version of a computer program, to reset a password,

INI AudioForms™ – Form Filling Made Easy and Convenient

by Interactive Northwest, Inc. Tax forms. Building permit applications. Employee timesheets. All of these tasks typically require users to fill out a cumbersome paper or web-based form—something that’s not always possible for people on the go. With INI AudioForms™ 3.0, companies

Best Practices in Speech Recognition: A Blueprint for Successful Speech Applications

by Maria Simonton [frame src=”https://www.interactivenw.com/wp-content/uploads/2016/06/Speech-Recognition-INI.jpg” link=”” target=”_self” width=”” height=”” alt=”Speech-Recognition-INI” title=”” align=”right” prettyphoto=”false”]While SMS, webchat, and other digital channels have risen in popularity, the phone remains the preferred contact method for 80% of users surveyed in a recent industry study.

Making the Switch to Avaya Proactive Outreach Manager (POM)

by Glen Taylor [frame src=”https://www.interactivenw.com/wp-content/uploads/2016/05/UpgradeImage.png” link=”” target=”_self” width=”” height=”” alt=”Outbound Strategy” title=”” align=”right” prettyphoto=”false”]In last month’s article, Enhance Your Outbound Strategy with Avaya POM, we presented the many ways that Avaya Proactive Outreach Manager (POM) may be used for automated and

Enhance Your Outbound Strategy with Avaya POM

by Glen Taylor [frame src=”https://www.interactivenw.com/wp-content/uploads/2016/03/Outbound-Icon.jpg” link=”” target=”_self” width=”” height=”” alt=”Outbound Strategy” title=”” align=”right” prettyphoto=”false”]In an earlier article, 5 Steps to an Effective Outbound Strategy, we presented best practices for developing an effective outreach solution and the value that businesses derive from proactive

Can you really afford not to offer callback?

by Interactive Northwest, Inc. Last night, I was about to wind down my weekend by streaming the latest episode of Downton Abbey, when I discovered a website that I manage was down. I called the technical support line for the

INI SureConnect 5.0 Raises the Bar for Callback Solutions

by Interactive Northwest, Inc. [frame src=”https://www.interactivenw.com/wp-content/uploads/2015/11/SureConnectLogo.jpg” link=”” target=”_self” width=”300″ height=”300″ alt=”INI SureConnect Logo” title=”” align=”right” prettyphoto=”false”]No one enjoys waiting on hold. A caller’s satisfaction begins to decline the very moment they are placed in queue and plummets exponentially with each

5 Steps to an Effective Outbound Strategy

by Glen Taylor, PhD, Solutions Architect at Interactive Northwest, Inc. [frame src=”https://www.interactivenw.com/wp-content/uploads/2015/10/Outbound-Strategy-Blog.jpg” link=”” target=”_self” width=”” height=”” alt=”Outbound Strategy” title=”” align=”right” prettyphoto=”false”] Developing a well-thought-out strategy for maintaining healthy customer relationships in today’s media saturated world is more important than ever.

Demystifying Speech

by Maria Simonton, Director of Product Marketing, Interactive Northwest, Inc. [frame src=”https://www.interactivenw.com/wp-content/uploads/2015/09/Speech-HiRes-300×300.jpg” link=”” target=”_self” width=”300″ height=”300″ alt=”Demystifying speech ” title=”Demystifying speech ” align=”right” prettyphoto=”false”]Since their early beginnings, speech recognition applications have often been viewed as expensive and complex—labels that slowed adoption

INI AudioMenus, Call Routing that Puts You in the Driver’s Seat!

by Interactive Northwest, Inc. Empower your team to create custom menu and announcement applications [frame src=”https://www.interactivenw.com/wp-content/uploads/2015/07/AudioMenus-300×300.jpg” link=”” target=”_self” width=”300″ height=”300″ alt=”Demystifying speech ” title=”INI AudioMenus” align=”right” prettyphoto=”false”]Your inbound call routing application provides the first impression callers will have of your