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INI EQuilibrium™ Release 2.0 Extends Benefits to Entire Avaya Voice Portal Platform

by Glen Taylor Interactive Northwest, Inc. (INI) is pleased to announce the availability of release 2.0 of its software application dispatcher and load balancer, INI EQuilibrium™. Built specifically for the Avaya Voice Portal platform, EQuilibrium is proving to be a

Interactive Northwest, Inc. (INI) Solution Now Rated “Avaya Compliant”

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Software load balancing/application dispatcher product compatible with key Avaya contact center solutions that incorporate Avaya Voice Portal provides customers with high availability of their voice applications. Helps businesses assure maximum efficiency and up time in IT settings. TUALATIN, Oregon, October

Why INI Participates in Beta Programs

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Author: Gary Van Gordon Going back to the company’s beginnings in 1992, INI has continually been recognized for its willingness to actively engage in the early introductions of platforms and software components being brought to market by our suppliers and

INI LaunchPort™ – A Key to First Call Resolution

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Author: Kirk Jesser The concept behind first call resolution (FCR) is to direct a caller to the best resource available to meet the caller’s needs without additional handling. Many contact centers attempt this by providing a series of menus and

The Importance of Skilled Professionals

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Author: Gary Van Gordon INI provides our partners and customers a value proposition that involves skilled and experienced experts participating in the process of delivering self service solutions. Our experts address customer needs identified in the discovery phase of a

When Customers Want Callback…

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by: Glen Taylor If you work with a contact center, it is inevitable. A call spike will occur and callers will find themselves waiting in queue, sometimes for a prolonged period of time. When this happens and particularly when this

How a Partnership with INI Delivers Value

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Author: Glen Taylor, PhD As a potential partner, sales teams frequently ask “Why should I partner with INI? What is your specialty?” It’s an interesting question, but the answer isn’t what most sales teams are expecting. INI has created very useful

Why INI SureConnect™ for Callback?

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by: Gary Van Gordon SureConnect™, INI’s exclusive product for use in contact centers, has several key differentiators that make it an ideal answer to callback needs. SureConnect has the following attributes: It has been developed in close association with the

INI Presents Secure Patient Messaging Application in Avaya Booth at HIMSS10

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Author: Glen Taylor, PhD HIMSS is devoted to the “optimal use of information technology (IT) and management systems for the betterment of healthcare.” With nearly 20,000 participants and the mammoth Georgia World Congress Center filled with vendor exhibits, the HIMSS10

INI’s latest outcalling product leverages Avaya technical advances for superior results

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Author: Russell Neville INI has long provided outcalling applications to our clients, enabling them to proactively contact their customers for a variety of needs such as emergency notification, appointment reminders, surveys, account protection services and more. INI AutoCallX, our latest