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INI AudioForms™–Transcription Made Easy

by Interactive Northwest, Inc. Powerful Support for Audio Transcription INI AudioForms is a powerful data collection tool that allows organizations to gather valuable information from customers, field agents, and other contacts directly from a phone. Allowing respondents to speak their

Interactive Northwest, Inc. Introduces INI AudioForms™, Automated IVR Forms Application

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI AudioForms, an automated forms application for Avaya contact centers. INI AudioForms offers seamless compatibility

INI Featured on Avaya TechTalk

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[frame align=”right” src=”http://www.avaya.com/blogs/Guy_images/Avaya_techtalk_logo.jpg” alt=”INI TechTalk Interview”] TUALATIN, OR – Guy Clinch, host of the Avaya Podcast Network show, Avaya TechTalk, interviewed Gary Van Gordon, Vice President at Interactive Northwest, Inc., about unique IVR contact center solutions for government customers. During the

INI to Exhibit at IAUG CONVERGE2013

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[frame align=”right” width=”200″ height=”200″ src=”https://www.interactivenw.com/wp-content/uploads/2013/05/IAUG_0950113_200x200_RND2_animate_3.gif”] TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, today announced they will be exhibiting at the International Avaya Users Group (IAUG) CONVERGE2013 Conference to be held

INI Sets the Standard for Quality Assurance

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. With so many companies touting their products and services across various media platforms these days, terms like quality and innovation have nearly lost their meaning. Among all the voices clamoring for attention,

The Power of Avaya Aura® Experience Portal

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Unlock Your Contact Center’s Potential for Customer Engagement Imagine if you could implement a contact center solution that gave you an edge over your competitors, a foundation for protecting and generating revenue,

Interactive Northwest, Inc. Sponsors Event to Honor Academic Achievement

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, is proud to have sponsored the “Parade of Bicycles” during the NACR National Sales Conference held February 25th-27th at Rosen Shingle Creek in

Getting the Most Out of your Contact Center Part 3

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. Enhance your Contact Center with Meaningful Metrics In the first article of our three part series, Getting the Most Out of your Contact Center, we looked at the importance of prioritizing the

Getting the Most Out of your Contact Center Part 2

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by Interactive Northwest, Inc. Enhance your Contact Center for Profitability In the first article of our three part series, Getting the Most Out of Your Contact Center, we emphasized the importance of enhancing the customer experience, the heartbeat of the

INI to Exhibit at the Avaya 2013 Customer Experience Summit

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, today announced they will be a sponsor at the Avaya 2013 Customer Experience Summit to be held December 2-6, 2012 in Denver, CO. INI will