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INI Security Article Featured in IAUG Insights Magazine

TUALATIN, OR – Our recent article, Maintaining a Secure Avaya Platform, by Danette Craig, Vice President and General Manager at INI, has been published in the latest issue of the IAUG Insights magazine. This article provides best practices for keeping your

INI LaunchPort™ Optimized for LumenVox Automated Speech Recognizer

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced that INI LaunchPort™ now offers seamless integration with the most recent version of the LumenVox Automated SpeechRecognizer (ASR). INI

3 Ways to Measure Customer Satisfaction

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by Interactive Northwest, Inc. [frame align=”right” width=”242″ height=”201″ src=”https://www.interactivenw.com/wp-content/uploads/2014/02/iStock_000021894847Small_notebook-and-graph.jpg”] In our recent article, 5 Ways to Reduce Customer Effort, we considered the alarming numbers around customer satisfaction and offered suggestions for improvement. With 59% of customers claiming medium to high

5 Ways to Reduce Customer Effort

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by Interactive Northwest, Inc. A Simplified Approach to Customer Service Can Make a Difference If you think satisfying customers is a complicated process, you’re absolutely right! But it may not be as difficult as you’ve been led to believe. For

INI AudioForms™–Transcription Made Easy

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by Interactive Northwest, Inc. Powerful Support for Audio Transcription INI AudioForms is a powerful data collection tool that allows organizations to gather valuable information from customers, field agents, and other contacts directly from a phone. Allowing respondents to speak their

Interactive Northwest, Inc. Introduces INI AudioForms™, Automated IVR Forms Application

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI AudioForms, an automated forms application for Avaya contact centers. INI AudioForms offers seamless compatibility

INI Featured on Avaya TechTalk

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[frame align=”right” src=”http://www.avaya.com/blogs/Guy_images/Avaya_techtalk_logo.jpg” alt=”INI TechTalk Interview”] TUALATIN, OR – Guy Clinch, host of the Avaya Podcast Network show, Avaya TechTalk, interviewed Gary Van Gordon, Vice President at Interactive Northwest, Inc., about unique IVR contact center solutions for government customers. During the

INI Becomes LumenVox’s First Certified Speech Solution Partner

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that they have become the first Certified Speech Solution Partner for LumenVox speech technology. The “LumenVox Skills Certification”

ATS Drives Down Costs in the Contact Center

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Headquartered in Mesa, Arizona, ATS provides traffic solutions designed to enhance safety and convenience on US roadways. The contact center primarily handles status inquiries and payment transactions for traffic citations and toll-related fees. When ATS began researching options to maximize

INI to Exhibit at IAUG CONVERGE2013

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[frame align=”right” width=”200″ height=”200″ src=”https://www.interactivenw.com/wp-content/uploads/2013/05/IAUG_0950113_200x200_RND2_animate_3.gif”] TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, today announced they will be exhibiting at the International Avaya Users Group (IAUG) CONVERGE2013 Conference to be held