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Callback: A Win/Win for You and Your Callers

by Interactive Northwest, Inc. Your Call is Very Important to Us [frame align=”right” width=”300″ height=”226″ src=”https://www.interactivenw.com/wp-content/uploads/2014/11/HangingGears-300×226.jpg”]Wait, is this 1990? Let’s face it; none of us likes to wait on hold. In this technological age, customers demand efficiency from the organizations

Implementation Services You Can Depend On

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by Wayne Smith, Marketing Manager, Interactive Northwest, Inc. [frame align=”right” width=”250″ height=”250″ src=”https://www.interactivenw.com/wp-content/uploads/2014/10/a5715653-8b29-4813-8517-1290c0336c09.jpg”] Driven to help you succeed! INI is committed to delivering effective solutions that drive value to our clients. It is important to us that our business partners

INI IDReset™ Optimized for LumenVox Automated Speech Recognizer

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced that INI IDReset™, a self-service password reset solution, offers seamless integration with the most recent versions of the LumenVox

The Compelling ROI of Password Reset Automation

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by Interactive Northwest, Inc. Research Concludes Password Reset Automation Yields Big Savings [frame align=”right” width=”216″ height=”304″ src=”https://www.interactivenw.com/wp-content/uploads/2014/10/IDResetPromoLogo.jpg”]What if your enterprise-level organization could save upwards of 20%-30% per year on IT helpdesk expenses while substantially reducing the workload of helpdesk staff? It

INI Introduces INI IDReset™, Automated Active Directory Password Reset Application

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI IDReset, a self-service application that enables users to reset their passwords by phone or

INI Introduces INI Messenger™, Automated Proactive Outbound Messaging Application

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI Messenger, a highly configurable proactive notification and outbound messaging solution designed to enhance the

An Ounce of Prevention

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by Interactive Northwest, Inc. [frame align=”right” width=”184″ height=”191″ src=”https://www.interactivenw.com/wp-content/uploads/2014/08/HiRes-smartphone-ringing-290×300.jpg”]The Case for Outbound Communication No doubt you’ve heard the sage advice, “an ounce of prevention is worth a pound of cure.” When it comes to customer satisfaction, however, there really is

Interactive Northwest, Inc. INI AudioForms Now Rated “Avaya Compliant”

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that INI AudioForms™ is compliant with key Contact Center solutions from Avaya, a global provider of business collaboration and

5 Steps to an Effective Customer Feedback Program

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by Interactive Northwest, Inc. Turn Up the Dial on Customer Satisfaction [frame align=”right” width=”300″ height=”300″ src=”https://www.interactivenw.com/wp-content/uploads/2014/07/CSAT.jpg”] Customer satisfaction is a key component to business success. Whether your organization is a retail brand selling products, a professional services firm providing differentiated

INI’s Glen Taylor Featured on Avaya Podcast Network

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Glen Taylor, Solutions Architect at Interactive Northwest, Inc., was recently interviewed at IAUGConverge 2014 about new trends in contact center automation by the Avaya Podcast Network. During the podcast, Glen highlights the increasing adoption of mobile technology and its integration