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INI AudioMenus, Call Routing that Puts You in the Driver’s Seat!

by Interactive Northwest, Inc. Empower your team to create custom menu and announcement applications [frame src=”https://www.interactivenw.com/wp-content/uploads/2015/07/AudioMenus-300×300.jpg” link=”” target=”_self” width=”300″ height=”300″ alt=”Demystifying speech ” title=”INI AudioMenus” align=”right” prettyphoto=”false”]Your inbound call routing application provides the first impression callers will have of your

Interactive Northwest, Inc. Introduces INI AudioMenus™

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI AudioMenus, a web-based administration tool that creates full-featured IVR menus and announcements for routing

Inisoft and INI Announce Partnership Streamlining Agent Desktop Integration

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CITYPOINT, GLASGOW, SCOTLAND, and TUALATIN, OR, USA– Inisoft, one of the UK’s leading software companies, and Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) and contact center integration software, today announced their partnership to streamline agent desktop

INI Help Desk Article Featured in IAUG Insights Magazine

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TUALATIN, OR – Our recent article, Automating the Help Desk: How to Leverage Self-Service Technology Internally for Maximum ROI, by Maria Simonton, Director of Product Marketing at INI, has been published in the latest issue of the IAUG Insights magazine. This article provides helpful tips on using

INI IDReset™ Now Rated Avaya Compliant

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INI, today announced that INI IDReset is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

INI Achieves VerAfied Security Rating for INI IDReset™

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INI has earned the prestigious VerAfied security rating for the company’s INI IDReset™ automated password reset application. After a rigorous independent assessment by Veracode, INI IDReset was found to meet stringent requirements for secure enterprise software based on industry standards.

Are You Keeping In Touch with Your Customers?

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by Glen Taylor [frame align=”right” width=”211″ height=”300″ src=”https://www.interactivenw.com/wp-content/uploads/2015/03/smart-phone-illustration.png”] I have a friend who texts me about once a week with a simple message, “Dinner tonight?” About half of the time I’m not available, but when I am, we grab a

Keeping Personal Data Private

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by Maria Simonton [frame align=”right” width=”310″ height=”387″ src=”https://www.interactivenw.com/wp-content/uploads/2015/02/iStock_000007765546XSmall_credit-card-security-lock.jpg”]In an age that is rife with fraud and data breaches, consumers have become increasingly sensitive about sharing personal information with others. And with good reason—according to the Bureau of Justice Statistics, 14

How Does Intelligent Call Routing Work?

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by Interactive Northwest, Inc. Do you ever find yourself longing for the good old days when you’d call a company and get an overly cheerful switchboard operator who would ask you several questions and then direct your call to an

Increasing User Adoption of Self-Service Applications

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by Maria Simonton [frame align=”right” width=”200″ height=”142″ src=”https://www.interactivenw.com/wp-content/uploads/2014/11/Users.jpg”] “Operator.” “Agent.” Press zero. We’ve all been there—engaged in a desperate attempt to break out of an awkward automated system to speak with a real person. But contact center supervisors and helpdesk