Best Practices in Speech Recognition: A Blueprint for Successful Speech Applications

by Maria Simonton [frame src=”https://www.interactivenw.com/wp-content/uploads/2016/06/Speech-Recognition-INI.jpg” link=”” target=”_self” width=”” height=”” alt=”Speech-Recognition-INI” title=”” align=”right” prettyphoto=”false”]While SMS, webchat, and other digital channels have risen in popularity, the phone remains the preferred contact method for 80% of users surveyed in a recent industry study.

Making the Switch to Avaya Proactive Outreach Manager (POM)

by Glen Taylor [frame src=”https://www.interactivenw.com/wp-content/uploads/2016/05/UpgradeImage.png” link=”” target=”_self” width=”” height=”” alt=”Outbound Strategy” title=”” align=”right” prettyphoto=”false”]In last month’s article, Enhance Your Outbound Strategy with Avaya POM, we presented the many ways that Avaya Proactive Outreach Manager (POM) may be used for automated and

Enhance Your Outbound Strategy with Avaya POM

by Glen Taylor [frame src=”https://www.interactivenw.com/wp-content/uploads/2016/03/Outbound-Icon.jpg” link=”” target=”_self” width=”” height=”” alt=”Outbound Strategy” title=”” align=”right” prettyphoto=”false”]In an earlier article, 5 Steps to an Effective Outbound Strategy, we presented best practices for developing an effective outreach solution and the value that businesses derive from proactive

Can you really afford not to offer callback?

by Interactive Northwest, Inc. Last night, I was about to wind down my weekend by streaming the latest episode of Downton Abbey, when I discovered a website that I manage was down. I called the technical support line for the

INI SureConnect 5.0 Raises the Bar for Callback Solutions

by Interactive Northwest, Inc. [frame src=”https://www.interactivenw.com/wp-content/uploads/2015/11/SureConnectLogo.jpg” link=”” target=”_self” width=”300″ height=”300″ alt=”INI SureConnect Logo” title=”” align=”right” prettyphoto=”false”]No one enjoys waiting on hold. A caller’s satisfaction begins to decline the very moment they are placed in queue and plummets exponentially with each

5 Steps to an Effective Outbound Strategy

by Glen Taylor, PhD, Solutions Architect at Interactive Northwest, Inc. [frame src=”https://www.interactivenw.com/wp-content/uploads/2015/10/Outbound-Strategy-Blog.jpg” link=”” target=”_self” width=”” height=”” alt=”Outbound Strategy” title=”” align=”right” prettyphoto=”false”] Developing a well-thought-out strategy for maintaining healthy customer relationships in today’s media saturated world is more important than ever.

Demystifying Speech

by Maria Simonton, Director of Product Marketing, Interactive Northwest, Inc. [frame src=”https://www.interactivenw.com/wp-content/uploads/2015/09/Speech-HiRes-300×300.jpg” link=”” target=”_self” width=”300″ height=”300″ alt=”Demystifying speech ” title=”Demystifying speech ” align=”right” prettyphoto=”false”]Since their early beginnings, speech recognition applications have often been viewed as expensive and complex—labels that slowed adoption