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INI Messenger™ Now Rated Avaya Compliant

TUALATIN, OR – Interactive Northwest, Inc. (INI), an interactive voice response (IVR) and computer telephony integration (CTI) developer, today announced that its INI Messenger™ outbound communication solution is compliant with key customer engagement solutions from Avaya, a global provider of

25 Years of INI: A Look Back with Founder Chuck Van Meter

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by Chuck Van Meter, President, Interactive Northwest, Inc. It all started in 1983 when Gary Van Gordon and I earned a spot in the coveted AT&T Achievers Club, and received a free trip to California’s Monterey Aquarium. We were working

FAQ Automation Reduces Agent Burnout and Increases CSAT

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by Kyle Henderson Any IT manager, school teacher or medical professional will tell you that it’s no fun answering the same question over and over and over again. It wastes time and resources, and reduces morale for the person being

How DriveTime Improved ROI through Intelligent Call Routing

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Headquartered in Phoenix, Arizona, DriveTime operates more than 140 auto dealerships across the country and relies on effective inbound call routing to properly conduct business at their headquarters facility. Without a proper IVR in place, DriveTime struggled. Many callers reached

How I Learned to Stop Waiting and Love IVR

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by James Mearns Waiting is so 2016. I don’t need to wait in line for a table at a restaurant, a haircut, or movie tickets. So why would I wait in line in a contact center? The idea of being

Building a Secure IVR: Tips for Threat Remediation

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by Maria Simonton It’s no secret that security is a top priority for businesses these days. But how does that concern apply to IVR? Over 79% of organizations polled in a recent SANS™ Institute survey stated that their security defenses

Callback Solution is a Winner for Large Healthcare System

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Like many healthcare systems, this West Coast-based healthcare provider needed a comprehensive solution that would help manage call volumes in their busy call centers. With 34 acute care hospitals, 600 physician clinics and 1.5M health plan members, the need for assistance

Proven Solutions For Helpdesk Efficiency – An Untapped Vertical

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By Interactive Northwest, Inc. It’s not uncommon to pick up the phone in an attempt to solve a problem. Even within a company, employees frequently make a call when they want a new version of a computer program, to reset a password,

INI AudioForms™ – Form Filling Made Easy and Convenient

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by Interactive Northwest, Inc. Tax forms. Building permit applications. Employee timesheets. All of these tasks typically require users to fill out a cumbersome paper or web-based form—something that’s not always possible for people on the go. With INI AudioForms™ 3.0, companies

INI releases AudioForms™ 3.0, a speech enabled IVR forms application

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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today is announcing the release of INI AudioForms™ 3.0, the latest version of its automated forms application for Avaya contact