The INI Technical Services Team is dedicated to providing quality support that allows our customers to maximize the benefits provided by our products. Our primary goal is “complete customer satisfaction.” To that end, we are committed to:
- Providing customers with effective support they can count on
- Resolving issues in a timely fashion
- Minimizing queue and response time
- Keeping INI Technical Services Team members trained and knowledgeable
- Frequent communication with customers as issue status changes
- Treating our customers in a professional and pleasant manner
Contacting INI Support
The INI Technical Services Team offers support through telephone access and/or email. Normal operating hours are:
8 a.m. to 9 p.m. Eastern, Monday through Friday (excluding holidays)
After hours support is available by calling the telephone support number only and is billable at Time and Material rates, or at no charge to customers who have purchased a Premium or Elite Protection Plan.
Telephone Support: 800-808-8090
Email Support: support@interactivenw.com
What You’ll Need
To assist in diagnosing an issue, it is important for customers to have the following information available when reporting a technical support incident:
- Individual and company name
- Preferred contact method and contact information
- Exact text of any error message received
- A full description of the problem
- A description of the operating environment
- Any special circumstances surrounding the discovery of the issue