The next-generation version adds configurable IVR menus to its powerful directory-enabled speech attendant
Tualatin, OR United States – December 7, 2021 – Contact center solutions developer Interactive Northwest, Inc. (INI) has released a new feature-rich version of its flagship Interactive Speech Attendant™ product, a replacement for Nuance’s automated attendant solutions.
As the end of support for Nuance SpeechAttendant® and Open SpeechAttendant® draws near, organizations searching for a replacement can find a robust solution in the INI Interactive Speech Attendant (ISA) product. With this latest release, ISA not only acts as a name dialer for corporate directories, but also builds on its impressive list of routing features with the addition of speech-enabled IVR menus.
Administrators can now use ISA to create and deploy self-service menus for a variety of purposes, such as department information, FAQs, and intelligent routing. Also new to ISA in this release is multilingual support, adding Canadian French and Mexican Spanish to the existing US English voice interface.
The most notable enhancement of ISA 2.0 is the ability to run on any voice browser-enabled platform, regardless of the underlying contact center environment. Organizations can leverage existing voice platforms and speech recognition resources or purchase a standalone solution, with the option to deploy either on premise or in the cloud.
“Organizations require a self-service strategy that is dynamic enough to meet changing business needs,” said Danette Craig, INI President. “ISA offers flexibility in both how and where it is deployed, making it a great solution for any size or type of company.”
ISA’s easy-to-use, web-based administration interface simplifies the configuration of speech-enabled menus, directory member aliases, department and location-based transfers, business hours logic, and more. In ISA 2.0, administrators will also find enhanced tools for recording alerts, batch uploading audio files, and even generating color-coded visual call flow diagrams for validation purposes.
INI Interactive Speech Attendant provides a friendly and cost-effective solution to call routing and is available through INI and its partners. For more information, features, and benefits, visit https://www.interactivenw.com/products/interactive-speech-attendant/ or call 1‑800‑732‑3236.