TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice recognition (IVR) systems and contact center integration software, today announced they will be exhibiting at the International Avaya Users Group (IAUG) Avaya ENGAGE 2016 Conference to be held June 5-9, 2016 in Orlando, FL. INI will be showcasing its latest self-service products designed for the powerful Avaya Aura® Experience Portal platform in the Solutions Expo, booth #453. INI will be highlighting applications that enhance customer engagement, reduce customer effort, and drive down the cost per call by automating routine and complex tasks in the contact center.

“IAUG Avaya ENGAGE provides an invaluable opportunity to capture market trends and uncover user interests that inform our product development strategy throughout the year. INI will be contributing with our customers and partners in breakout sessions showcasing the value of outbound messaging to customer retention and how self-service solutions drive business success.” — Danette Craig, Vice President/General Manager, INI

During the conference, representatives from INI will be participating in breakout sessions as follows:

How the Implementation of IVR Improved DriveTime’s Business
June 5, 2016 (1:45 PM – 2:45 PM) | Session: 1101B
Co-presented by:
Diana Godinez – Telecom Engineer II – DriveTime
Kirk Jesser – Channel Sales Manager – Interactive Northwest, Inc.
Eric Miller – Account Manager – ConvergeOne

Proactive Outreach Using Avaya POM: Real World Experience
June 7, 2016 (10:00 AM – 11:00 AM) | Session: 1509B
Presented by:
Glen Taylor, PhD – Solutions Architect, Interactive Northwest, Inc.