TUALATIN, OR — Interactive Northwest, Inc. (INI), a developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that INI AudioMenus is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
INI AudioMenus, with speech functionality enabled, helps businesses quickly adapt ASR and/or DTMF IVR menu options and announcements to business needs and changes in customer sentiment without requiring external application development or complex coding. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Experience Portal 7.0.
INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, INI is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“We’re pleased to have received the “Avaya Compliant” rating for INI AudioMenus. By tapping into the powerful features in Avaya Aura Experience Portal, INI AudioMenus empowers administrators to create menus and make changes in real time, enhancing the agility and responsiveness of their customer-facing, front-end routing applications.” — Chuck Van Meter, President, INI
“Avaya is committed to helping customers make the most of their investments. By successfully completing compliance testing, INI demonstrates its continued commitment to seamless integration with Avaya products.” — Eric Rossman, Vice President, Developer Relations, Avaya
Additional Resources
www.devconnectmarketplace.com/interactive-northwest-inc-ini
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities, and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely positions INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of contact center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236 or visit www.interactivenw.com/inistaging.