TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, announced that INI IDReset is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
INI IDReset helps businesses significantly reduce IT helpdesk costs by automating the password-reset process. With its intuitive voice interface and convenient website interface, Active Directory users can easily reset passwords by answering a series of personal challenge questions to verify identity. Once validated, users are issued a temporary password, which reestablishes access to the corporate network. As a robust alternative to calling the IT helpdesk, employees are back to work in minutes and IT professionals are free to focus on higher value activities. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Experience Portal 7.0.
“We’re pleased to have received the “Avaya Compliant” rating for INI IDReset. This innovative product helps drive down helpdesk call volumes, offering most organizations a quick return on their investment. Building on Avaya’s open, standards-based platform enables us to offer clients effective tools that maximize their initial communications infrastructure investment and work seamlessly across multiple devices.”
— Chuck Van Meter, President, INI
INI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, INI is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“INI IDReset augments the Avaya Aura Experience Portal by providing stable and reliable contact center automation support to the IT helpdesk. Providing both voice and web interfaces, along with built-in security, convenience, and efficiency-oriented features, INI IDReset helps advance Avaya’s mission to provide multi-channel solutions that can enhance the caller experience while increasing productivity and financial performance.”
— Eric Rossman, vice president, Developer Relations, Avaya
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities, and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely positions INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of contact center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236 or visit www.interactivenw.com/inistaging.
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
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