TUALATIN, OR – Our recent article, Automating the Help Desk: How to Leverage Self-Service Technology Internally for Maximum ROI, by Maria Simonton, Director of Product Marketing at INI, has been published in the latest issue of the IAUG Insights magazine. This article provides helpful tips on using your existing IVR to automate help desk activities that significantly cut down on IT expenses.
Follow the link below and navigate to page 24 to view the article.