by Interactive Northwest, Inc.
Empower your team to create custom menu and announcement applications
[frame src=”https://www.interactivenw.com/wp-content/uploads/2015/07/AudioMenus-300×300.jpg” link=”” target=”_self” width=”300″ height=”300″ alt=”Demystifying speech ” title=”INI AudioMenus” align=”right” prettyphoto=”false”]Your inbound call routing application provides the first impression callers will have of your organization and acts as the gateway to both your self-service applications and agents. A well-designed routing application will provide an enhanced caller experience by setting the tone for your business, making callers feel important and valued by your organization. Keeping a front-end routing application up to date as business needs and caller expectations change is critical to maintaining positive customer sentiment. Unfortunately, accommodating these updates typically requires calling on an external application developer to make necessary changes. As a result, organizations will often make do with an outdated auto attendant application or exhaust valuable resources to regularly make modifications. Wouldn’t it be great if you could put control of call routing options in the hands of your organization, where it belongs?
INI AudioMenus, a whole new level of easy!
INI has designed INI AudioMenus™ to simplify the entire process of generating IVR menus and announcements, empowering your team to create sophisticated routing applications without the need to engage in cumbersome coding or contract an outside application developer. The power of INI AudioMenus lies in its easy-to-use, web-based interface which front ends a complex web of vector coding. Administrators have the flexibility to create custom menus, upload audio prompts and announcements, and assign menu options simply by filling out text boxes and making selections from drop down menus. It really is as simple as that.
An agile and responsive solution
Today’s savvy customers demand contact center interactions that are intuitive and up to date with current technology. Organizations that are able to respond rapidly to changes in customer sentiment gain competitive advantage by protecting their valuable customer relationships. With INI AudioMenus, a front-end routing application, complete with announcements, prompts, and menu selections, can be created and deployed in minutes. Once in place, the application can be edited or copied with the click of a button. Alerts can even be recorded and changed remotely, from any phone, by users with administrative access. This all adds up to an agile solution that allows administrators to respond immediately to new business directives and make adjustments in real time as customer expectations shift.
Intuitive checks and balances
In addition to being simple and fast, INI AudioMenus includes helpful tools to validate your work before an application is deployed. A built-in configuration auditor can be run to check for missing phrases or for external applications, dialogue phrases, and custom results assets that have been uploaded but have not been assigned within the application. Once an application has been created, a convenient, color-coded, visual call flow can be generated that enables the user to see at a glance how calls pass through each option of the application.
INI AudioMenus contains everything you need to create full-featured, front-end, routing applications for your inbound calls that easily integrate with self-service applications, agents, and even agent desktop applications. It’s affordable, easy to use, easy to learn, and is arguably one of the most useful IVR applications you can add to your Avaya Aura® Experience Portal. Schedule a consultation with one of our solutions architects to see how INI AudioMenus can put the baton back in the hands of your organization, enabling you to orchestrate a satisfying caller experience that supports both your automated and agent-based customer interactions.
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