TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI Messenger, a highly configurable proactive notification and outbound messaging solution designed to enhance the base functionality of the powerful Avaya Proactive Outreach Manager (POM) engine on the Avaya Aura® Experience Portal (AAEP) platform.
With INI Messenger, organizations running Avaya POM can automate proactive notification and outbound messaging campaigns that offer recipients a menu of options from which to reply to a notification, in contrast to a single, predefined action taken in standard POM campaigns. Menu selections may be configured to return information like confirmations, cancellations, and callback requests or to transfer the contact to an agent or self-service application to make payments, reschedule appointments, or take other useful actions.
“We’ve been very impressed with the robust capabilities of the Avaya POM campaign engine. This extremely stable and well-designed Avaya product allows organizations to proactively engage their clients, including options to respond to the information delivered,” stated Chuck Van Meter, president of Interactive Northwest, Inc. “We’ve designed INI Messenger to showcase Avaya POM’s useful capabilities with an easy-to-use and highly configurable interface that allows campaign contacts to choose from a selection of options when responding to an outbound message they have received. This multiple choice interactivity allows organizations to protect revenue streams, reduce operational expenses, and maintain a healthy and positive customer relationship.”
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely positions INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236 or visit www.interactivenw.com/inistaging