TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced the release of INI IDReset, a self-service application that enables users to reset their passwords by phone or website. Enterprise-level organizations with an Active Directory database may now allow their users to independently regain access to the corporate network without the assistance of a helpdesk agent.
Users are either batch-enrolled in INI IDReset from a corporate database or allowed to manually enroll through an easy-to-use online interface. Each user selects and answers a series of personal challenge questions. After enrollment is complete, these questions are used to verify identity should the user need to reset their password. The highly secure, speech-enabled phone interface allows users an alternative to resetting their password online when they have been locked out of their workstation, do not have Internet access, or just prefer the convenience of an intuitive voice interface.
“INI IDReset drives down the number of password related helpdesk calls, delivering measurable value to our clients,” stated Chuck Van Meter, President of Interactive Northwest, Inc. “We project that most organizations will realize a 100% return on investment within the first year, freeing up capital and resources for higher value, core business initiatives.”
“Employee adoption is the key component to a successful password reset automation solution,” said Gary Van Gordon, Vice President of Interactive Northwest, Inc. “With INI IDReset, administrators can batch enroll users as an alternative to relying on individuals to enroll themselves. For enterprise level organizations with tens of thousands of employees, this represents an undeniable advantage that not only saves thousands of hours of employee productivity, but also greatly accelerates the implementation process.”
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely positions INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236 or visit www.interactivenw.com/inistaging
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