Increasing User Adoption of Self-Service Applications

by Maria Simonton [frame align=”right” width=”200″ height=”142″ src=”https://www.interactivenw.com/wp-content/uploads/2014/11/Users.jpg”] “Operator.” “Agent.” Press zero. We’ve all been there—engaged in a desperate attempt to break out of an awkward automated system to speak with a real person. But contact center supervisors and helpdesk