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TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, today announced they will be exhibiting at the International Avaya Users Group (IAUG) CONVERGE2013 Conference to be held June 3-7, 2013 in Orlando, FL. INI will be showcasing its latest self-service products designed for the powerful Avaya Aura® Experience Portal platform in the Solutions Expo, booth #317. INI will be highlighting features that automate routine and complex tasks in the contact center for increased efficiency, cost savings, and agent productivity while providing callers with an improved customer experience.
“INI has gained invaluable insight into market trends, user sentiment and breakthrough technologies over the last 21 years that we have been attending the users group conference,” says Chuck Van Meter, President of INI. “We are able to translate this knowledge, along with the experience we’ve gained over thousands of deployments, into practical solutions for our clients that deliver superior customer engagement and a significant return on investment.”
During the conference, representatives from INI will be presenting breakout sessions as follows:
Delighted Customers and Self Service: Five Ways to a Perfect Match!
June 3, 2013 (1:00 PM – 2:00 PM) | Session: 1336 | Room: Tallahassee 1 & 2
IAUG Ignite! Speaker Gary Van Gordon, Vice President of INI
Outbound Notifications: Customer Satisfaction and ROI are Mutually Attainable
June 6, 2013 (8:30 AM – 9:30 AM) | Session: 630 | Room: Sun A
Co-presented by Gary Van Gordon, Vice President of INI and Tore Christensen, Corporate Consulting Engineer for Avaya
Best Practices Designing Avaya Aura® Experience Portal for High Availability, Security, and Virtualization
June 7, 2013 (10:30 AM – 12:00 PM) | Session: 643 | Room: Sun 3 & 4
Presented by Glen Taylor, PhD, Solutions Architect for INI
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely position INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236, email at sales@interactivenw.com or visit www.interactivenw.com/inistaging.