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TUALATIN, OR – Guy Clinch, host of the Avaya Podcast Network show, Avaya TechTalk, interviewed Gary Van Gordon, Vice President at Interactive Northwest, Inc., about unique IVR contact center solutions for government customers.

During the podcast, Gary highlights the cost savings and efficiency gains that can be realized from self-service applications that also improve the caller experience. Along with sharing examples of powerful IVR applications developed by INI, Gary discusses use cases that have protected revenue streams, collected hundreds of thousands of dollars, and provided constituents with practical information utilized by thousands of callers a day, all without the intervention of a single agent.

To experience just one of INI’s powerful applications please dial (360)570-2300. Doing so you can experience speaking to the automated Washington State Department of Transportation 511 system allowing drivers to get information on current weather, congestion and road conditions. Dial it up and select a route. We suggest you choose Route I5, Seattle to Everett and ask for upcoming travel impacts.

In light of the recent sequester, contact center automation utilizing intelligent call routing and self-service applications is more relevant than ever, providing real solutions to keep costs contained and maximize available funds with the greatest amount of ROI. Schedule a consultation with one of our knowledgeable team members to learn more about how contact center automaton can maximize the value of available funds, and provide several kinds of constituent service, all the while helping to stay within budgetary constraints.

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