TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) and contact center systems integration software, today announced that they have become the first Certified Speech Solution Partner for LumenVox speech technology. The “LumenVox Skills Certification” program was created to ensure delivery of high quality speech solutions based on the LumenVox speech automation suite which includes speech recognition, text-to-speech, call progress analysis and speech tuning technologies. Participants undergo extensive training, including hands on experience with the LumenVox technology building speech enabled applications and working with the LumenVox support process.
“INI strives to expand collaboration with our industry partners, providing our customers with innovative technology, powerful options and greater flexibility when designing self-service contact center solutions,” says Chuck Van Meter, President of Interactive Northwest, Inc. “We expect the use of the LumenVox speech technology to further empower our customers to increase service levels with an intuitive and natural customer experience.”
INI adds the LumenVox speech technology to its numerous certifications and decades of experience providing self-service automation and IVR solutions for Avaya platforms.
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely position INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236 or visit www.interactivenw.com/inistaging
About LumenVox, Inc.
LumenVox is a speech automation software company providing design, development, and delivery of core speech technologies that include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuner, and natural language solution support. Based on industry standards, LumenVox’ Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. The LumenVox technology provides tools for effectively connecting and communicating with users, increasing user satisfaction, and improving employee productivity.