TUALATIN, OR – Interactive Northwest, Inc. (INI), developer of comprehensive interactive voice response (IVR) systems integration software, today announced they will be a sponsor at the Avaya 2013 Customer Experience Summit to be held December 2-6, 2012 in Denver, CO. INI will be highlighting the significant financial and efficiency gains realized by incorporating IVR self-service applications on Avaya Aura® Experience Portal and Avaya Voice Portal platforms in contact center environments. Glen Taylor, PhD, Solutions Architect for INI, will be presenting “The Value of Selling Avaya Aura® Experience Portal Solutions.”
“Providing an exceptional customer experience is at the core of every solution that INI develops for contact centers built upon the Avaya Aura® Experience Portal and its supporting technology. The cost savings of incorporating self-service applications in the contact center environment are well documented,” stated Gary Van Gordon, Vice President at Interactive Northwest, Inc. “At this summit, we are proud to showcase solutions that go beyond efficiency with features designed to enhance customer satisfaction and convenience. Our clients have also appreciated how these features strengthen brand loyalty and promote repeat business.”
“A well-designed IVR self-service solution can improve a business’ profitability while enhancing customer satisfaction,” states Glen Taylor. “During my presentation, I’ll demonstrate use cases, citing examples from our portfolio of deployments that have helped businesses increase profitability through significant cost savings and the protection of valuable revenue streams.”
Glen Taylor, PhD, has over 25 years of experience in the IVR industry and is widely recognized for his expertise in self-service application solutions. Prior to joining INI, Glen led many Avaya initiatives associated with the Avaya Voice Portal and self-service applications. He was one of the founding members of the Bell Labs development team that engineered the first AT&T IVR system. Today, Glen works with INI development teams to design best-in-class solutions – including the introduction of INI EQuilibrium™.
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) develops innovative interactive voice response (IVR), computer telephony integration (CTI), and self-service applications for high-volume call centers in markets such as government, healthcare, finance, utilities and service industries. A strong commitment to platform expertise, seamless systems integration, and project management excellence uniquely position INI to provide value to its customers. As a long-standing partner in the Avaya DevConnect program and developer of call center speech applications, INI has a deep history in deploying applications on Avaya platforms—making it a reliable partner capable of delivering results that promote the success and profitability of its customers. For more information, call +1.800.732.3236, email at sales@interactivenw.com or visit www.interactivenw.com/inistaging.