[title h4=”title_blue”]Prestigious award reflects INI’s success in developing applications that enhance the stability, management, and availability of applications running in the Avaya Voice Portal environment.[/title]
Interactive Northwest, Inc. (INI), an award-winning Independent Software Vendor (ISV) in self service environments, announced today that it has been presented Avaya’s ‘Technology Innovation for Voice Portal’ award. The award was presented by Michael Perry, Avaya’s Director of Contact Center Product Management.
This award acknowledges INI for its contributions to Avaya’s success. A key factor behind INI’s latest award was its recent success in developing INI EQuilibrium™, a software load balancing/application dispatching product that adds robust management of multiple application servers directly to Avaya Voice Portal.
“With INI EQuilibrium, INI has again leveraged its years of self service experience to develop and deploy an innovative solution that extends the Avaya Voice Portal platform. EQuilibrium enhances the value of Voice Portal by extending high availability and maximizing uptime and flexibility of self service applications,” said Perry.
“We are pleased to receive this honor,” said Chuck Van Meter, INI President. “Our long-term collaboration with Avaya, including our ongoing participation in Avaya beta programs, has allowed us to address the market need for high availability of applications.”.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. Info: www.avaya.com.
About Interactive Northwest, Inc.
Interactive Northwest, Inc. (INI) delivers customer satisfaction in self-service environments. The company works directly with clients and partners to create real-world solutions that incorporate superior design and integrate best-in-class voice response and speech recognition technologies with existing business systems. INI is an Avaya Platinum DevConnect member and has a 19-year history of providing custom communication solutions built upon leading interactive voice response (IVR) and telephony platforms. For more information, visit www.interactivenw.com/inistaging or call 800-732-3236.