INI SureConnect™

Empower callers with callback instead of waiting in queue. INI SureConnect™ offers callers the choice of receiving a callback at the earliest availability…

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Conversational IVR

Modernize your self-service strategy with Conversational IVR. INI offers a full suite of professional services targeted toward designing, developing, and optimizing the performance…

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Avaya Product Services

Simplify your AEP deployments with services from INI. INI’s services offerings are the result of years of experience designing and implementing self-service solutions…

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Your Partner for Success

Outbound Consulting

Jump-start your outbound investment with services from INI. Developing a proactive contact center strategy is about more than just making outbound calls. INI's complete outbound practice is designed to deliver solutions on a variety of…

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Patch Management

Ensure your Avaya IVR environment is always in compliance with INI's Platform Patch Management service. Customers with an existing INI Protection Plan can further mitigate risk by adding supplementary Platform Patch Management (PPM) coverage.  As…

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Callback Consulting

Boost your callback ROI with INI's tailored optimization services.   For contact centers facing staffing and call volume issues, offering callback can provide an improved customer experience and better agent utilization.  However, configuration of callback…

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Blog

Understanding Intent

Oct 20 , 2023 Maria Simonton

Customers contact an enterprise to accomplish something – change a reservation, get order status, pay a bill, etc.  Although every caller is unique, most of their goals can be grouped…

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What’s Your AI Roadmap?

May 2 , 2023 Maria Simonton

The pace of technological change sometimes feels breathtaking and relentless. Contact centers are undergoing a massive transformation thanks to the introduction of Conversational Artificial Intelligence (CAI) and Large Language Model…

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AEP in the Cloud or On Premise?

Oct 20 , 2022 Maria Simonton

While more and more enterprise-sized organizations are moving their contact centers to the cloud, many still hold concerns for various reasons, and want to keep their data on premise. Their…

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