Increase survey response rates with voice and web forms.
INI FormStudio™ makes it easy for respondents to fill out surveys, applications, and other types of form data via voice or web. INI FormStudio for Avaya Experience Portal automates the process of gathering information and frees up agents to focus on mission-critical activities. Forms and surveys implemented with INI FormStudio are convenient and simple for respondents to use, and for contact center administrators to create and modify. Respondents can utilize their preferred interface by speaking responses, using touchtone, or filling out a visual form on a smartphone.
Benefits
- Increases response rates
- Reduces paper forms from workflow
- Lessens agent involvement on simple tasks
- Increases data accuracy
- Reduces staff and resource burden
- Enables 24-hour data collection from anywhere
- Reduces respondent time and effort
- Simplifies and speeds the transcription process
Features
- Supports voice and visual interfaces
- Pre-built question types such as phone number, date, and time
- Open-ended voice recording
- Configurable transfers based on caller response
- Supports Speech-to-Text from leading transcription engines
- Concurrent transcription by multiple administrators
- Automated form-data delivery via email
- Integrates with Avaya’s Proactive Outreach Manager (POM)
