Create full-featured menus and announcements for Avaya Experience Portal.
INI AudioMenus™ is an easy-to-use, web-based tool that enables administrators to design and deploy IVR applications in minutes. INI AudioMenus routing applications can be configured to transfer callers to an agent, to another menu, or to a custom self-service application. Input can be collected via speech recognition or touchtone, with a full compliment of reporting data to shed light on caller behavior.
Benefits
- Allows quick and easy web-based configuration and deployment
- Enables internal resources to create and manage applications
- Increases responsiveness to changing business needs
- Offers unlimited announcements and menus within an application
- Ensures error-free deployment with visual verification tools
- Provides the ability to modify applications remotely
- Streamlines phrase management with batch upload processes
Features
- Record alert messages remotely
- Integrate with external applications
- Schedule unique greetings and menu options based on day, time and holidays
- Create comma-delimited lists of terms for speech recognition*
- Create groups, users and organizations for administrator access
- Validate for unrecorded or unassigned attributes with built-in configuration auditor
- Populate UUI with DNIS/ANI (or other variables) for integration with third-party screen pop applications*
* Requires appropriate licensing and supporting technologies